OUR SERVICES
Consulting
Let us help you improve your documentation with our written communication consulting.
written communication Consulting
How We Help
We provide written communication consulting to help businesses create and maintain clear, concise and correct documentation and online content. Our reader focused approach ensures readers can quickly and easily find the information they need.
We recognise that many organisations have challenges associated with inadequate levels of literacy in their staff. We have a special program to work with you to ensure all your documents are as suitable as possible for everyone who needs to read and use them.
managing documents
Giving you advice on how best to manage your documents within an effective system.
Creating documents
Capturing your organisation’s knowledge in clear and concise documents.
rewriting Documents
Re-writing your documents to be clear, concise, correct, and reader focused.
Creating Templates
Developing best-practice templates to ensure consistency and embed a standard across your organisation.
Resourcing projects
Providing specialists to meet your project documentation needs.
Improve documentation
Our Writing Methodology
Understand
We take the time to fully understand you, your readers and their needs.
Clarify
We clarify the purpose and desired outcome of your communication.
Organise ANd Present
We organise your information logically and present it using best practice techniques.
Written communication consulting
What Does This Mean For Your Industry?
Government
Health
Are you facing high competition with ongoing regulatory pressure to ensure your processes abide by strict rules? Ensure that your documents are clear, consistent, easy to update and audit-ready.
Manufacturing
Are you struggling to keep your documentation up to date as you adapt to changes to your industry? Do you need documentation that supports innovation? Taking on apprentices? Make sure your instruction material and training programs support your needs.
Education and Training
Are you interested in developing more successful, engaging training programs? Learn how to write consistent and user-friendly materials such as facilitator guides, participant workbooks, PowerPoint presentations and video scripts.
Financial Services
Facing increased regulatory requirements and requirements to improve your culture? Clear and consistent communication can help. Effective written documentation can ensure compliance and streamline processes.
Engineering
Are you struggling to convey technical information to non-technical audiences? Complex projects and operations require a suite of documents from feasibility reports to technical standards and user manuals. Using effective writing techniques can save time and money.
Professional Services
Improve your productivity and success with well-written professional sales quotes and responses to tenders. Add impact by reducing lengthy reports to clear concise presentations using PowerPoint or other visual media.
Mining
Are you under exceptional pressure to control costs, heighten efficiency and improve safety performance? Clear, consistent, accurate and reader-focused documentation is essential.
Not-for-profit
Do you need to make sure your organisation runs as efficiently as possible? Is it important to ensure sound governance and management? Clear, concise and accurate communication plays a key part in this process.
Can't Find Your Industry?
Get in touch! Whatever your documentation challenge, we are here to help and would love to hear from you.
Written communication consulting
What Does This Mean For Your Job Function?
Safety
Clear, accurate and accessible policies and procedures are vital for employees to do their jobs safely and well. Internal auditors and regulators also rely on documentation for clear, concise evidence that a business is operating in compliance with requirements.
Human Resources (HR)
Well written and effective policies are a key part of implementing the corporate values and Board decisions. Clarity is vital when dismissal can be an outcome. Productivity improvements are available when HR forms are easy for people to navigate and use.
Operations
Quality management systems are vital in Operations areas. Good writing skills are important whether you are implementing an industry standard or developing a knowledge system for a call centre or a chat bot. Effective documentation is vital for ensuring you meet your official industry standards.
Finance
Financial institutions are subject to a large number of international and national regulations and codes of conduct especially around consumer lending and fiduciary responsibilities. Having up to date policies and procedures that are being followed is key to compliance.
Sales
Win more business by writing effective quotes and tenders. Get your key messages across with a well written Executive Summary. Back this up with a well presented case. Impress your clients with email and written communication that is clear, concise and easy for the reader to understand.
Can't Find Your Function?
Regardless of your function, productivity gains are clear when staff know how to write effective reports and communications suitable for internal and external audiences. Managers can save valuable time not having to rewrite material. So get in touch! Whatever your documentation challenge, we are here to help.
improve documentation
What Does This Mean for Your Documents?
POLICIES
This document type includes any material that is rule based. Besides policies, examples include guidelines, standards, laws, codes of conduct and warnings. In fact, any document where you are trying to say what should or should not be done.
procedures
Procedures, processes and instructions describe your approach and often explain how the organisation implements policies. Workplace instructions are intended to show one person how to complete a task.
User manuals
User manuals are lengthy documents presented in a single manual or as a series of individual documents. They cover a wide variety of information related to a product or service or company.
Reports
Reports and executive summaries typically involve the presentation of material, often technical or scientific, with an element of presenting or making a case. Examples include Board reports, engineering reports, tender responses, business cases and other proposals.
Training materials
Training materials include facilitator guides, participant manuals, PowerPoint and other presentations as well as scripts or storyboards for interactive videos, simulations and eLearning.
Online Content
Increasingly organisations are using libraries of content for multiple forms of presentation. Careful analysis and structuring is key to success in this area
improve documentation
Manage Your Documents
Document management comprises the policies, procedures and workflow used to create, share, organise, store, maintain and archive documents efficiently and appropriately within an organisation. An effective document management system provides benefits such as ease of retrieval, consistency and simplified governance.
In order to improve documentation, you need an effective document management system.
Get a Feel For How We Can Help You
Free Consultation
Let us know a bit about you and your needs. Then send us 3-5 pages from a typical document and we will benchmark it against best practice to show you how it can be improved – at no cost to you, of course.
Get a Feel For How We Can Help You
Free Consultation
Let us know a bit about you and your needs. Then send us 3-5 pages from a typical document and we will benchmark it against best practice to show you how it can be improved – at no cost to you, of course.