This online course takes you through the process of rewriting an existing document to make it work more effectively.

Skills and tools covered in the course include how to:
- differentiate between policies, processes and procedures
- diagnose key issues within a written piece of content
- plan your document to meet your audience’s needs
- ensure your reader can find what they need by organising the information accordingly
- use MS Office templates, styles and other tools for consistency and increased productivity
- rewrite policies, procedures and work instructions so that they are easy to use, manage the needs of multiple readers and contain clear, consistent, concise language.

This course provides practical experience re-writing real documents including one of your own policies or procedures.

The course consists of 3 modules. Each module consists of:
- self-paced online learning pre-workshop. You are currently viewing the start of the pre-workshop component.
- an hour-long, interactive Zoom workshop session.
Each module must be successfully completed prior to starting the next.

The live session enables participants to discuss the theory, review answers to exercises, see live demos and put the theory into practice with an experienced facilitator. Once the course commences Zoom sessions are available monthly.