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Procedure writer

Improve efficiencies, attain certification, and meet compliance objectives by developing effective processes and procedures.

What can a procedure writer do for me?

Using a professional procedure writer will save time and money as they are able to use their experience to capture information that is currently in the heads of those doing the work. They can then structure and write the material in a way that makes it clear, logical and useful. This allows the workers to concentrate on actually doing the work.

The writer meets with subject matter experts in the business department or group and acquires a thorough knowledge of the unit's operations and procedures. They may also utilise process maps prepared by business or process analysts. Working independently, they then prepare a document describing the steps and requirements of each procedure. Sometimes, the manual may include improvements or changes to the current procedures.

The procedure writer may then work with the training department to help employees understand and implement required changes.

A procedure writer typically produces the following

• business policies and procedures
• work instructions
• disaster recovery and risk management documents
• quality manuals (ISO)
• OH&S documents

What should I look for?

An experienced procedure writer requires

• knowledge of general business procedures, such as accounting, human resources, sales and marketing
• the ability to interpret process flow charts
• in-depth familiarity with industry or company-specific standards and methods
• superior writing and editing abilities
• the ability to listen well and gain credibility with others.

Useful skills include structured authoring such as information mapping.

Here is an example of a procedure writing project one of our procedure writers has worked on.

How much will it cost me?

The total cost will depend on the level of involvement required, the time engaged, and the skills and experience of the particular procedure writer chosen for the job. Often contractors are engaged for the duration of a project and may be paid on an hourly or daily rate. Expect to pay from $80 ph (+GST)

See Procedure Writer for a typical contractor from our database.

What else should I consider?

A procedure writer focuses on producing well written procedures often for a corporate intranet or as part of compliance documentation for regulatory or standard assessments. Other related specialist tasks are process analyst - to draw the process flows, policy writer - to develop the corporate business policies and rules, and training material writer - to use the procedures to produce training materials. Some contractors combine these skills.

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