Case Studies
View a summary of the results achieved for some of our clients.
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Bids, tenders and proposals
A landscape contractor presented a comprehensive and effective tender response to their government client with help from a TechWriter documentation specialist.
The contractor can continue to produce professional tender responses as templates and standard text were also developed.
Marketing communications
Sales Representatives at a leading Australian Telco save 7 hours a week on producing quotes and estimates after a style guide and templates were introduced.
The style guide and MS Word templates were scoped, designed and automated by a TechWriter documentation specialist. She also gave the Sales team advice on how to use the templates.
Policies and procedures
The IT capabilities of two NSW state government bodies were successfully merged once a full suite of ICT policies and a framework for developing processes were delivered.
The policies and process framework were researched and developed by a TechWriter documentation specialist. He also developed a Change and Service Level Management process in line with ITIL BS15000; a suite of scalable project templates; and incident management classifications for the Help Desk.
Training materials and e-learning
A major Australian insurer now leads the field after major technology and business process changes. Enabling this change are the blended learning solutions delivered to back office and front line staff.
The learning solutions were developed and delivered by a TechWriter documentation specialist. He also conducted training for managers, team leaders and other staff.
Technical documents
Maintenance of both ships and their associated mechanical, electrical and systems documentation is easier for a leading defence contractor.
The initial technical maintenance specifications, technical repair specifications and test procedures were developed along with tools to help maintain them. These tools included a suite of templates with automated text options and customised toolbars.
The TechWriter documentation specialist who produced the documents and templates also trained personnel in how to use the templates and provided a quick reference guide to help.
User manuals and online help
Staff at one of Australia's leading universities actually find the online help for the student administration system helpful!
The TechWriter documentation specialist who created the online help was able to shift the focus of the user documentation from the system to the business. Her associated process maps also proved so useful they were "borrowed" by the business analysts to help determine the requirements of the next software release.
Web and intranet content
A speedy and accurate response to client requests is provided by a major Australian bank after it implemented a state-of-the art online knowledge base.
The knowledge base was scoped, project managed and presented to the business by a TechWriter documentation specialist.
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